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Retail / commercial
IT as a Service cuts a retailer’s IT cost by 35%
Cadena comercial con 4 sucursales en Panamá y un equipo de TI interno de 2 personas que no daba abasto.
35%
IT cost reduction
45min
Response time
0
Data losses
The problem
Reactive support, undocumented infrastructure, unverified backups and constant disruptions affecting commercial operations.
The solution
IT as a Service model complementing the internal team. Cytlas took over infrastructure management, operational security and proactive monitoring. The internal team focused on user support and strategic projects.
The result
35% reduction in total IT costs by eliminating emergency contracts. Incident response time dropped from 4 hours to 45 minutes. Zero data loss in the first year.
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